Returns and Exchanges

I want every purchase to be a pleasant, informed, and satisfying experience.

For this reason, before placing an order, I invite you to carefully read the product description, the fit information, and any specific indications on the product page.

Products purchased online

For products for which the right of withdrawal is provided, the customer can communicate their intention to return the item within 14 days from the delivery date, in compliance with the conditions and methods provided by applicable regulations and the site's Terms and Conditions of Sale.

The product must be returned intact, unused, unwashed, undamaged, and complete with any original tags and packaging.

Before making a return, it is necessary to send a request through the contact details provided on the Contact page.

 

Custom-made and personalized creations

In accordance with applicable regulations, the right of withdrawal may be excluded for products made to measure, personalized, or packaged according to specific customer requests.

This category includes, for example, tailor-made creations, garments modified or personalized upon request, and products specifically made for the customer.

 

Defective or non-compliant products

In the event that the product received has a defect or does not correspond to the order placed, I invite you to contact me promptly, providing all necessary information and, if requested, relevant photographic documentation.

Every request will be carefully evaluated in compliance with applicable regulations.

For more details on return, withdrawal, and refund conditions, please consult the Terms and Conditions of Sale on the site.

Customer care does not end with the purchase: for any need, I am always available to listen and discuss.